Terms and Conditions
Effective Date: 12/2/2024
Welcome to The Raw Concierge. By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree with these terms, please refrain from using our website.
1. General Information
a. About Us
The Raw Concierge is a provider of handcrafted raw pet food, treats, and supplements designed for dogs and cats.
b. Use of Website
By using our website, you confirm that you are at least 18 years old or have parental/guardian consent to use the site.
2. Products and Services
a. Availability
All products are subject to availability. We reserve the right to discontinue or modify any product or service without notice.
b. Pricing
Prices are subject to change without notice. We strive to ensure accuracy but reserve the right to correct any errors in pricing or descriptions.
c. Shipping and Delivery
Orders are made-to-order and may take 7–10 business days to ship. Delivery timelines may vary based on location and shipping method.
3. Payment and Billing
a. Accepted Payments
We accept all major credit cards. Payment must be received in full before your order is processed.
b. Billing Information
You are responsible for providing accurate billing and contact information. We are not responsible for delays or order issues caused by incorrect information.
4. Returns and Refunds
Due to the perishable nature of our products, all sales are final. Refunds or replacements may be offered at our discretion for orders that arrive damaged or incorrect. Please contact us within 48 hours of receiving your order.
5. User Accounts
a. Registration
You may create an account to manage orders and preferences. You are responsible for maintaining the confidentiality of your account credentials.
b. Termination
We reserve the right to suspend or terminate accounts for violations of these Terms and Conditions or any misuse of our website.
6. Intellectual Property
All content, including text, images, logos, and product descriptions, is the property of The Raw Concierge and protected under intellectual property laws. You may not copy, distribute, or use our content without prior written consent.
7. Disclaimer of Liability
a. Product Use
Our products are designed for pets only. Always supervise your pet while feeding raw food or treats and consult your veterinarian with any concerns.
b. Website Use
We strive for accuracy but do not guarantee that all information on our website is error-free. Use of the website is at your own risk.
8. Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of the website constitutes acceptance of any changes.
9. Governing Law
These Terms and Conditions are governed by the laws of Arizona, without regard to conflict of law principles.
10. Contact Us
For questions or concerns about these Terms and Conditions, please contact us:
Email: therawconcierge@gmail.com